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Our Complaints Publication Report


Firm Name Group Other firms included in this report Period covered in this report Brands/trading names covered
Warranty Direct Limited BNP Paribas N/A July to December 2011 Warranty Direct
warrantydirect.co.uk
dealerwarrantydirect.co.uk
repaireasy.co.uk
Motoreasy
A B C D E
  Number of Complaints Opened Number of Complaints Closed Complaints Closed Within 8 Weeks (%) Closed Complaints Upheld by Firm (%)
Banking 0 0 0 0
Home Finance 0 0 0 0
General Insurance & Pure Protection 813 872 98.4% 20%
Decumulation, Life & Pensions 0 0 0 0
Investments 0 0 0 0

Warranty Direct operate a two stage complaints procedure which will affect the time taken for a complaint to be resolved.

Warranty Direct handle all expressions of dissatisfaction as complaints, including any concerns over the validity or value of a claim.
0800 097 8839

Warranty Direct Limited is registered in England no. 3233010 at Quadrant House, 20 Broad Street Mall, Reading, RG1 7QE and is wholly independent of Associated Newspapers Limited. Associated Newspapers Limited is an introducer appointed representative of Warranty Direct Limited which is authorised and regulated by the Financial Services Authority, Register no. 309075. Click here for the Warranty Direct Ltd Privacy & Legal Notice.