We hope that you will find our site easy to use. However, if for any reason you wish to speak to someone in person, then please call our customer advisors.

We are open for general enquiries from 8.30am to 8.00pm Monday to Friday and 9am to 4pm Saturday (call 0800 731 7001.) Claims engineers are available from 9.00am to 6.00pm Monday to Friday (0845 052 1176.) Telephone calls may be monitored and recorded with the aim of improving our service.

If you wish to contact us by email, our address is contact@warrantydirect.co.uk

We will aim to respond to you the same day but in any case within 24 hours.

If any members of the press would like further information regarding Warranty Direct, please contact: Andy Bothwell

Our full postal address is:
Warranty Direct Ltd
Quadrant House
20 Broad Street Mall
Reading
RG1 7QE

Registered Office:
Pinnacle House
A1 Barnet Way
Borehamwood
Hertfordshire
WD6 2XX

Registered in England No. 3233010
Authorised and regulated by the Financial Conduct Authority

Complaints Procedure

If you have a complaint about any of our services, please let us know so that we have the opportunity to investigate the problem and put things right. You should first send your complaint to:

Managing Director
Warranty Direct Limited
Quadrant House
20 Broad Street Mall
Reading
RG1 7QE

If you are still not satisfied, we will tell you about our procedures and all relevant contact details during each stage of your complaint.

Investigation

A complaint handler will investigate your complaint. They will not have been directly involved in the issue you are complaining about.

Communication

1 If we need to ask you for more information, we will tell you why this is necessary.

2 If we need to take action to settle the problem, we will tell you what action we will take and keep you up to date with any developments.

3 We will give you a clear written explanation for our action. If we need to pay any undisputed amount due under the policy, we will do this quickly and this will not affect your complaint.

4 We will issue our final response.

We will keep you informed in line with the following service standards.

1 We will return your phone calls within two working days.

2 When we receive your complaint, we will usually acknowledge this in writing on the same day, but in any case within five working days. The acknowledgement will include the relevant complaint handler's details and a copy of these procedures.

3 Within four weeks of receiving your complaint, they will send you a:

• final response; or

• holding response, which will explain why we cannot yet settle your complaint, and will give you a date by which we will contact you again. You will receive a final response or another holding response within a further four weeks.

If the matter is still not resolved to your satisfaction you have the right to refer your complaint to:

The Financial Ombudsman Service (FOS)
South Quay Plaza, 183 Marsh Wall,
London, E14 9SR

There are some instances when the FOS cannot consider complaints. This procedure will not prejudice your right to take legal proceedings.

We are covered by the Financial Services Compensation Scheme (the Scheme). You may be entitled to compensation from the Scheme if we cannot meet our obligations. Further information about compensation arrangements is available from the Financial Services Compensation Scheme, telephone number 020 7741 4100 or www.fscs.org.uk

The parties to this contract are free to choose the law applicable to it. If you live in Scotland, Northern Ireland, the Channel Islands or the Isle of Man you may choose to commence legal proceedings in your local courts. In any other cases unless there is agreement to the contrary English law will apply.

Data Protection Act 1998

We will keep any personal information you give us, in line with the Data Protection Act 1998, for the purpose of providing insurance and handling claims. This may mean passing the information to third parties.

Cookies

Warranty Direct utilises Cookies to generate quotes and analyse the website usage. To find out more please click here to visit our 'Cookies Policy'

We have the type of cover that suits you.
  • Parts and labour covered *
  • Recovery
  • Car hire
  • Emergency travel
  • Overnight Accommodation
  • Cover from day one
  • Instant claims authority
  • Direct settlement with garage
  • Your choice of garage for servicing and repairs
  • Failure of timing belts, when failure is within manufacturer's guidelines

* Warranty Direct covers the cost of mechanical or electrical failure. Wear and tear to a covered part and damage to an insured part by an uninsured part is also covered.

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0800 097 8839

Warranty Direct Limited is registered in England no. 3233010 at Quadrant House, 20 Broad Street Mall, Reading, RG1 7QE and is wholly independent of Associated Newspapers Limited. Associated Newspapers Limited is an introducer appointed representative of Warranty Direct Limited which is authorised and regulated by the Financial Services Authority, Register no. 309075. Click here for the Warranty Direct Ltd Privacy & Legal Notice.