"Excellent service. Claims team had good understanding of problem. Dealt with in an efficient, professional way. Even the garage commented on the excellent response they got."

Mr R Walker, Rossendale - June 2013

"This is the first claim on my policy, and after my experience I shall be recommending your services to both friends and clients."

Mr M Azizi, Sutton - June 2013

"Claim process was simple and efficient. Most of the claim was handled by the garage, it couldn't have been simpler. Prompt settlement of the claim."

Mr A Dade, Coventry - June 2013

"Excellent service, thanks!"

Mr M Metcalfe, York - June 2013

"Thanks once again for settling this very large claim which was a shock for such a supposedly reliable model/brand. I whole heartedly recommend your company."

Mr R Lee-Smith, Scarborough - May 2013

"An extremely efficient and speedy service. Always happy to recommend to family & friends."

Mr A Wood, Lutterworth - May 2013

"Customer service was fantastic when claiming. Staff were very friendly and helpful."

Mrs L Oates, Hartlepool - May 2013

"Very happy with how my claim was dealt with. Excellent."

Dr D Gumbley, Eastleigh - May 2013

"Excellent service from point of sale to first claim."

Mr C Holmes, Herne Bay - April 2013

"Second claim. Well impressed. Thank you."

Mr C Rutledge, Ferndown, Dorset - April 2013

"We have had a few dealings with Warranty Direct and the response has been excellent."

Mrs R Sankar, Sunderland - April 2013

"I found the service easy to understand and very efficient. I had a minimum amount of paperwork to complete"

Mr N Bailey, Lincoln - April 2013

"Please accept my most sincere thanks for dealing with my claim so promptly, efficiently and without any fuss or delay. I am 92 years of age and to receive service like this today is wonderful. Many thanks"

Mr Hetherington - March 2013

"I have always thought any warranty was a waste of money. I bought my car earlier this year which included a warranty. The last 2 months I have made 2 claims and have had no problems. The claims have been accepted with no arguments and I have received the money within the week. I have recommended Warranty Direct to all my family and friends. The staff have been very helpful and courteous. I don't think any other warranty companies can beat Warranty Direct"

Mr L Burn - Sept 12

"I have had a policy with your company for a number of years and had no need to make use of it until recently when we had a car breakdown at the end of our holiday in Wales.

The claim has been dealt with by your claims department with great courtesy and efficiency, for which I am really grateful.

Please convey my thanks to Mark and Suzanne for their work and support. They have been excellent throughout and a great credit to your first rate company.

I shall continue to renew my policies as before!"

Mrs Cripps - Sep 12

"Can I please say how happy I am with your company. I have been a loyal customer of yours for 4 years now and I have only just had to make my first claim this month.

Every time I called the customer service dept I was greeted by helpful, kind members of staff who were always wiling to help.

I did have a lot of trouble with the garage that was fixing my car as they had my car for so long and they filled out the invoice incorrectly. But a very nice gentleman from the WD claims department called within 1 hour of me emailing and had sorted it out for me and was so kind, helpful and a very professional manager. He really is an asset to the company.

All the customer service team have been above and beyond helpful and kind. I am very happy with the whole service of WD and I thank you."

Miss Brown - July 12

"I decided to purchase a warranty for my Subaru Forester over a year ago when the manufacturer's warranty expired. After searching the market I decided to proceed with Warranty Direct.

Whilst there are cheaper options as we all know you only get what you pay for and that is certainly the case with any insurance or warranty. It was definitely a good idea especially with the current cost of car repairs, particularly Subaru parts. Warranty Direct certainly mean what they say when they claim it's nearly a new car warranty.

I have made three claims so far - two for air con faults & one for a central locking problem. The claims process is easy & straightforward, a quick call to the claims dept & take the car in for a repair. The claims advisers are helpful, polite & know their product well.

I can even claim for failures identified during an MOT so that's a major bonus when the car goes for test. Claims are settled very quickly & I received my cheque only five days after posting the claim form, you can't get better than that! I will certainly be renewing & can thoroughly recommend them."

Mr Heelis - July 2012

"I recently bought a three year warranty from Warranty Direct, needless to say the cost was considerable for my Jaguar XJ. Therefore my nerves were a jangle when only about three months in my car developed a faulty compressor. The garage duly phoned Warranty Direct who almost immediately agreed for the work to be done. Anyone who has ever needed to use mechanical breakdown insurance knows this is a traumatic time as the company usually starts the conversation with those dreaded words; this could be fair wear and tear. Which of course means, pay for it yourself.

Happily these words were not ever mentioned, the car was fixed very quickly and although I paid the garage initially…Warranty Direct reimbursed my outlay in full and within a week. What can I say, so far as I'm concerned, Warranty Direct is what it says the very best mechanical breakdown insurance available at an affordable cost.

Of course I don't want my car to break down for any reason, I like it to start first time etc. But should it break down in the next two and a half years I will be far more confident of getting it fixed now I'm insured with Warranty Direct. Thanks very much once more"

Mr Sims - May 2012

"I can't thank you and your company enough for paying for the replacement of the throttle body on my Nissan Micra. The cost was over £700 and my car is now running as it should be. I have had your warranty since my manufacturer's one expired and I can honestly say it's not just the best value for money after-market warranty available, but the level of cover, especially on wear and tear items, is exceptional."

Mr R Duns

"I am very happy with the clarity of your terms & conditions - they leave me confident in the insurance should I need to make a claim."

Mr M Freye

"My Rover 25 (at 46,000miles) has been extremely reliable & robust. However, on 2 occasions each of the 2 fuel pumps failed & were replaced with good service from WD in refunding etc. Very satisfied!"

Mr D Randall

"Made my first claim last week and pleasantly surprised with ease of process plus cheque for exactly the right amount arrived promptly yesterday."

Mr J Smalley

"Very impressed with the general service"

Mr W White

"A very good service. The repairs were approved without delay, the claim was settled within days. Very pleased indeed. Well done Warranty Direct. Keep it up"

Mr I Jones

"I have always felt that Warranty Direct handles claims fairly and efficiently"

Mr T Morrison

"Good, prompt, no fuss service. Well done!"

Mr C Stead

"The best type of warranty I could have taken out. Very polite staff, from the beginning to end of claim. My third claim and no disputes"

Mr P Mahon

"A few claims made now unfortunately, however Warranty Direct have been fantastic, better than I could ever have hoped for! Thoroughly recommended prompt, efficient, effective, understanding, compassionate service providing everything you need when you have a major worry of a breakdown. Thanks for everything."

Mr C Waddell

"The speed with which I received your cheque after submitting my claim was most impressive. Thank you"

Mr M Dixon

"Being happy with WD on my car, I took out the policy for household appliances as well."

Mr M Murray

"Staff superb. Claim was handled quickly and easily."

Mr M - Kilburn

"This is the first time I have kept a new vehicle beyond the manufacturer's warranty period. The claims I made during February were made with reluctance as the warranty had only been in force for a few months. The service I received from members of staff was second to none, friendly, helpful and courteous, a credit to the Company."

Mr H Smirles - Birmingham

"Thought the whole process was excellently handled. Would definitely recommend to friends and family (Honest John in The Telegraph is right)."

Mrs H Russell - Telford (Shropshire)

"I am so very grateful to have had such a company as yours dealing with my vehicle, in particular the distressing events over the past year or so. The peace of mind and support Warranty Direct has given me has been wonderful"

Miss April Aslett

"I feel rather guilty about having had to make a claim for a new engine for my Land Rover - this sort of failure really should not happen in a vehicle less than 4 years old and with only 36,000 miles on the clock. I am nevertheless obviously very glad that I had taken out cover with Warranty Direct: the service from Warranty Direct has been exemplary and this quite substantial claim has been settled promptly and with no hassle."

Dr Mealing - St. Peter Port

"I have made 2 claims and I have been treated fairly and courteously in both cases..."

D.W. Phillips - Buckinghamshire

"I have found WD to be fair and flexible and it therefore shows itself to care about customers. The service provided is prompt and efficient and you are prepared to negotiate when disputes/problems arise. I will therefore continue to use WD for policies on future car purchases. Thank you"

I.K. Barr - Lincoln

"Your service is excellent; it does exactly what it says in the literature. No delays or demur just sensible feedback. My garage (Mclennan, Loanhead) has commented that your service is exemplary and Mr Mclennan has already recommended you to many of his service customers..."

John C. Hardy - Edinburgh

"Very Quick, professional service. Feedback from garage about dealing with Warranty Direct was also positive..."

Mr. S. Byrne - Whitley Bay

"I have found all my dealings with WD and its personnel to be friendly, courteous, professional and efficient - a rare service these days, thank you..."

Mr H Nicholl - Inverness

"A very good service. The "testing time" came recently when I had to make a claim for some major work, and it was all settled without any quibbling. Well done."

A. Smith - Wiltshire

"I have been very impressed with your level of service. Your staff have always been well informed and most helpful."

W. McGill - Bedfordshire

"I have been remarkably impressed by the flexibility and efficiency of your company when handling all of my requirements."

Kevin Pounds - Aylesbury, Buckinghamshire

"I was very pleased with the outcome of the situation and thought that the letter sent to Porsche GB helped me get a new engine for my car." <br><br>How can we improve our service?<br><br> "I think your service is very good."

S. Hulme - Cheshire

"A1 sterling service. Have recommended you to all my friends. Hassle free, friendly and polite. Quick authorization and payment. Great to find a company that know what customer service is all about!! <br><br>How can you improve your service? <br><br> Probably already as good as it gets!!"

K Barnett - Lincolnshire

"Many thanks for very speedy settlement cheque re the above policy concerning water pump claim. Very impressed by speed and helpfulness of company."

Stuart Moore

"Fantastic service with garage - feedback from them - really easy to deal with - job no. supplied quickly, without fuss - could get on with job. Claim settled within a week - brilliant service - Thanks!..."

Mr Tobin - Hampshire


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We have the type of cover that suits you.
  • Parts and labour covered *
  • Recovery
  • Car hire
  • Emergency travel
  • Overnight Accommodation
  • Cover from day one
  • Instant claims authority
  • Direct settlement with garage
  • Your choice of garage for servicing and repairs
  • Failure of timing belts, when failure is within manufacturer's guidelines

* Warranty Direct covers the cost of mechanical or electrical failure. Wear and tear to a covered part and damage to an insured part by an uninsured part is also covered.

0800 097 8839

Warranty Direct Limited is registered in England no. 3233010 at Quadrant House, 20 Broad Street Mall, Reading, RG1 7QE and is wholly independent of Associated Newspapers Limited. Associated Newspapers Limited is an introducer appointed representative of Warranty Direct Limited which is authorised and regulated by the Financial Services Authority, Register no. 309075. Click here for the Warranty Direct Ltd Privacy & Legal Notice.